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Terms and Conditions | Returns Policy

View our Terms & Conditions and Returns Policy Below

Return Policy for Thomas Wilson Electrician

At TWE, we strive to ensure customer satisfaction. Please review our return policy below:

  1. Change of Mind

    • Returns for change of mind are accepted within 14 days of purchase, provided the item is unused, in its original packaging, and accompanied by proof of purchase.

    • A restocking fee may apply.

  2. Faulty or Damaged Goods

    • If your item arrives faulty or damaged, please contact us within 7 days of receiving the product. We will arrange a repair, replacement, or refund as per your preference.

    • Proof of purchase and evidence of the fault (e.g., photos) may be required.

  3. Warranty Claims

    • Products are covered by the manufacturer’s warranty. If an issue arises during the warranty period, please contact us to assist with the claim process.

  4. Non-Returnable Items

    • Custom-ordered or specially sourced products may not be eligible for return, except in cases of faults or defects.

  5. Return Shipping

    • For change-of-mind returns, the customer is responsible for return shipping costs. Faulty or damaged items will be covered by us.

  6. How to Lodge a Return

    • Contact our customer service team at admin@thomaswilsonelectrician.com or 0401 422 152 with your proof of purchase and details of the return. We will guide you through the process.

This policy complies with Australian Consumer Law. For further details or assistance, please reach out to our team.

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Terms and Conditions

Effective Date: 18/01/2025

Welcome to TWE. By using our services or website, you agree to the following terms and conditions:

1. Services

  • We provide electrical installation, maintenance, and repair services in compliance with Australian standards and regulations.

  • All work is carried out by licensed electricians.

2. Quotations and Pricing

  • Quotations are valid for 30 days unless otherwise stated.

  • Prices are subject to change without notice due to market conditions or material costs.

  • Any additional work not included in the original quote will be discussed and charged separately.

3. Payment Terms

  • Payment is required within 7 days of the invoice date unless prior arrangements have been made.

  • Late payments may incur additional fees or interest as permitted by law.

  • Accepted payment methods include cash, bank transfer or credit card.

4. Warranties

  • We offer a 12-month workmanship warranty.

  • Defects caused by misuse, unauthorized modifications, or external factors are not covered.

  • Product warranties are subject to the terms provided by the manufacturer.

5. Cancellations and Rescheduling

  • Cancellations or rescheduling requests must be made at least 24 Hours in advance.

  • Late cancellations may incur a fee.

6. Liability

  • We are not liable for any loss, damage, or injury caused by circumstances beyond our control.

  • Customers are responsible for ensuring safe access to the worksite and disclosing any hazards.

7. Safety

  • All work is performed in compliance with Australian Workplace Health and Safety regulations.

  • Customers must ensure a safe environment for our team during the service.

8. Privacy

  • We respect your privacy and handle your information in accordance with the Privacy Act 1988 (Cth).

  • Your information will be used only for providing services and managing customer relationships.

9. Dispute Resolution

  • For disputes, please contact us at [insert contact details] to discuss a resolution.

  • If unresolved, disputes may be referred to mediation or appropriate legal channels.

10. Changes to Terms

  • We reserve the right to update these terms at any time. Updates will be posted on this page.

11. Contact Information

For questions or concerns, contact us at:
admin@thomaswilsonelectrician.com

0401 422 152

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